Integrations and Settings tabs
Who it is for: whoever manages the account
What it is for
All connections with external services live in Settings, organized in tabs.
| Tab | What you set up |
|---|---|
| General | Service mode, reopening window, automatic close on inactivity and team quick replies |
| External APIs | AI providers, AWS (S3), WhatsApp (Meta), Messenger and Instagram |
| Labels | Create and manage labels |
| Departments | Departments, schedules and agents |
| Calls | Where each number's voice calls go |
| Agenda | Agenda event categories |
| Webchat | Chat channels for your website |
In External APIs
- AI providers: each provider's key. See AI providers.
- AWS: S3 credentials, optional. See Amazon S3.
- WhatsApp Business Cloud API: connected with Meta's Embedded Signup. See Connect WhatsApp (Meta).
- Facebook Messenger and Instagram Direct: connected via OAuth.
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Note:The Show credentials button reveals the stored keys in clear text; by default they are masked.