What is TalkAI?

Who it is for: everyone

TalkAI is a customer support platform where your team and your AI agents handle conversations in one place.

What it is for

When a business serves customers on WhatsApp, social media and the web, messages end up spread across several phones and people, the same questions get answered many times a day, and inquiries that arrive after hours go unanswered. TalkAI brings all of that into one place and adds AI agents that work alongside your team.

Day to day, TalkAI lets you:

• Reply instantly, at any time. An AI agent answers hours, prices, address, payment methods and frequently asked questions using the information you loaded. It does not make things up: if it does not know something, it says so or hands it off.
• Take requests without losing data. The agent asks the customer for what you need (name, what they want, when, a photo or a document), shows them a summary to confirm and notifies the right person.
• Hand over to a person at the right moment. When the customer asks to talk to someone, there is an emergency or something the agent cannot solve, the conversation goes to a department or a person with the full history, so the customer does not have to repeat anything.
• Organize your team's work. Conversations from every channel sit in one inbox, with a queue, departments, labels and response-time alerts, so nothing goes unanswered.
• Connect with your systems. Agents can check an order status or stock in your system, read the PDFs, Word or Excel files and photos the customer sends, and book appointments in the TalkAI agenda or in Google Calendar.
• Talk by voice. Receive and make WhatsApp calls from the browser, with nothing to install, with hold and transfer between people.
• Reach many customers at once. Send surveys and campaigns over WhatsApp to a list, with a personalized message for each contact.
• See how support is going. The dashboard shows active conversations, how much the AI handles and how much your team does, volume per channel and how long customers wait in the queue.

It works for businesses in any industry: medical offices and clinics, real estate, food service, education, tourism, retail, workshops and services, among others.

How it works, in short

• Connect your channels: your WhatsApp number, your Facebook page, your Instagram and your website chat.
• Build your AI agents: by telling the architect what you need or starting from a template for your industry. Before going live you test them in a test chat.
• Agents handle conversations and your team supervises: the AI solves what it can and hands off the rest. Your team sees everything in the inbox and can step into any conversation.

What is included

• Four channels: WhatsApp, Facebook Messenger, Webchat (the chat on your website) and Instagram.
• Unified inbox: all conversations, the queue and assignments on a single screen.
• AI agents: they answer on their own, query external systems, hand off to a department or to another agent, and are tested in a test chat before going live.
• Seven AI providers: OpenAI, Anthropic, Google Gemini, xAI, DeepSeek, Groq and Mistral. You load your own key and pick the model for each agent. See AI providers.
• Templates and agent architect: start from a ready-made template, or describe what you need and the architect proposes the agent. See Agent architect.
• Surveys and campaigns, WhatsApp templates, agenda and appointments, departments, dashboard, voice calls and video calls.

User roles